FAQs
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Who can I contact if my question isn’t answered here?
For ticketing enquiries, email glo@kaboodle.co.uk. For other questions, contact contact@lightroom.uk .
Check your spam/junk folders. If you still haven't received it, contact glo@kaboodle.co.ukHow many tickets can I buy?
You can purchase up to 10 tickets online. For larger groups, contact glo@kaboodle.co.ukCan I return or change the date of my tickets?
Check the terms and conditions on your booking confirmation or via your Kaboodle dashboard. -
What are your opening hours
Tuesdays to Sundays: 12:30 pm - 9 pm.
How long can I stay at the exhibition
Your ticket is valid for 2 hours. However, guests with the 8 pm slot only have 1 hour.
When should I arrive?
Arrive 15 minutes before your time slot for a smooth entry.
What happens if I arrive late?
Late entry is at the Duty Manager's discretion based on venue capacity.
How do the time slots work?
Tickets are sold in 30-minute intervals. A full loop of the show lasts 60 minutes.
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Are there group discounts?
Yes, 15% off for groups of 6+ for selected time slots.
Do you offer student/school discounts?
Student discounts are available for peak and off-peak slots. Schools pay £7 per ticket with 1 free ticket for every 10 purchased.
What is the access concessionary rate?
Discounted access tickets are available, and companions/carers go free.
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Is the venue accessible?
At this time, Lost In Light is not wheelchair accessible, but we are actively working to make sure the venue is fully accessible. We expect to complete these improvements by 15th November 2024.
If you would like to book one of our disability access tickets, please email us at info@curtaincall.london.
We will prioritise your request and ensure you are first in line when these tickets become available.What access equipment is available?
Ear defenders are available for audiences who have auditory sensory issues. Sunglasses are available to audiences who have sensory issues
Is there a calm space?
A calm space is available for visitors needing a quiet area to decompress, pray, or care for children. Please ask any member of our Front of House team for directions.
Are there accessible toilets?
Yes, on the Ground and First Floors.
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HEALTH + SAFETY WARNING
Please note before purchasing a ticket: The "Lost In Light" event features bright lights, strobe lighting, low light, loud noise, haze, and fog. If you are sensitive to any of these elements, please take the necessary precautions before attending
Is there a cloakroom?
Yes, there is a cloakroom and storage for prams and large items.
What are your health and safety precautions?
The exhibition may feature bright lights, loud noises, and fog. Visitors sensitive to these should take precautions.
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Is the venue family-friendly?
Yes, children are welcome. Family-friendly slots are available until 7 pm on weekdays and 6 pm on weekends.
Do children need to be accompanied?
Yes, children under 16 must be accompanied by an adult.
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Can I take photos or videos?
Yes, personal photos and short videos (no flash) are allowed. Tag us @lostinlight_art. Professional photography requires advance permission.
Are mobile phones allowed?
Phones must be silenced inside the exhibition.
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How do I get to the venue?
The venue is located at 118 Curtain Road, Shoreditch, London EC2A 3PJ, a 5-minute walk from Old Street and Shoreditch High Street stations.Is there a lost property service?
Yes, contact info@curtaincall.london for lost items.Can I hire the space for private events?
Yes, the event spaces are available for hire.
Contact events@curtaincall.london. -
Who can I contact if my question isn’t answered here?
For ticketing enquiries, email xxxx.
For other questions, contact info@curtaincall.london. -
Who is this privacy notice for?
This is for visitors to our website, to the Glo and ticket holders.
Who are we?
Lost in Light is operated by Lost in Light Limited registered in England and Wales with Company number 15988003 whose registered office Lost in Light London LTD.
What data do we collect and process about you, what do we do with it and why?
In general, we collect your information when you engage or interact with us, whether online, over the phone or in person. This could include when you purchase tickets, sign up to our mailing list or create an account on our website. We also look at how our audience use our website, so that we can offer the best possible experience whether you’re booking tickets or just trying to find out more about our latest productions.
When you visit our website
We collect your IP address, the website you came from, what kind of browser you’re using, and what you do on the website – which links you follow, where your mouse travels, how long you spend on each page and so on.
We do use cookies which retain information about your online behaviour, preferences, and settings.
We will link some of your technical information, such as your IP address, to your name and other personal details if you log in to the website or buy a ticket.
We use this information to make our website works in the first place, and to help us understand your experience of it and how to improve it.
Formally, we justify this processing as a combination of contract and pre-contractual negotiation for the ticket selection and purchasing process and legitimate interest for the marketing and activity tracking aspects.
When you create an account on Kaboodle's website
This allows you to buy tickets, sign up to our mailing list and amend your account details, including your communication preferences.
We collect your name, home address, email address, date of birth and phone number.
Formally, we justify this processing as part of our contractual obligation to you.
We will also use your information for marketing purposes – see below.
When you buy a ticket or merchandise
We obviously collect some personal data about you when you buy a ticket. What we collect depends on how you buy the ticket.
If you buy a ticket on our website, we collect your name, address and email address, you can also input your contact phone number, but this is not required. We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.
If you buy a ticket over the phone, we collect your name and calling telephone number. We’ll also collect your email address to enable us to send you your tickets. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor – or keep them.
If you buy a ticket, or anything else like food and drink, in our venues we will only collect data if you use a payment card, and then only to process the payment – which, once again, is done by our payment processing partner not by us.
We will use the information we’ve collected to handle your admission to the event for which you’ve bought tickets; to process and track your payments and to deal with any issues that may arise including complaints and refunds.
Formally, we justify this processing as part of our contractual obligation to you.
We will also use your information for marketing purposes – see below.
We may also need to process sensitive information about you – see below.
When you contact us
If you get in touch with us – whether that’s by phone, email, post or in person to make an enquiry, we’ll collect the personal information you provide. That information and anything else you tell us will be handled securely. Only what is needed to deal with your enquiry, will be passed on internally or externally. We do ask that you don’t include sensitive personal information in any communication unless it’s directly relevant, to make it easier for you and us jointly to protect you.
We will use the information you provide to deal with your request and for no other purpose. We will also anonymise enquiries for statistical and business improvement purposes and share that anonymised information internally.
Formally, we justify this processing on the basis of your consent. When you call the venue or visit the venue in person, we will ask you for that consent explicitly. If you write to us by post or email, we will send you a privacy notification with the option to withdraw your consent if you wish.
When you hire our venue
When you hire part, or all of our venue we will collect your name, contact address, contact telephone number and payment information. If you’re paying by payment card our payment processor will collect and process your card details on our behalf. If you pay by cheque or invoice we will see your bank details as a consequence, but we will not store this information. We may also collect some personal information relating to the nature of the event for licensing purposes.
Formally, we justify this processing as part of our contractual obligation to you.
We will also use your information for marketing purposes – see below.
We may also need to process sensitive information about you – see below.
When we send you marketing emails, texts or other communications
Where we have noted this above we will use the information we have about you to send you marketing information. Where we have prior purchase history we will use that to help identify your interests and customise our marketing to you. We will also use outside data sources to get additional information based on your general location, but we do not pass your details on for this purpose or seek any specific information about you personally.
Whenever you interact with us, we may ask you to consent to receive this marketing information by email or text message. If you are a consumer, we will only email or text you if you have consented in this way, and you can withdraw this consent at any time by contacting us using the information at the start of this Notice, following the unsubscribe instructions that are in every email or text that we send, or visiting our website. If you are a business we may send you marketing communications by email or text without prior consent, but you still have the same rights to ask us to stop.
We may also write to you by post. You may ask us to stop at any time by contacting us using the information at the start of this Notice, following the unsubscribe instructions that are in every postal communication that we send, or visiting our website. We will also always respect any preference you have expressed.
We do not make telephone marketing calls to consumers and will only call you in response to an enquiry or as part of contractual customer service. We will make telephone marketing calls to businesses but will of course stop if you ask us to either on the call, by contacting us or by visiting our website.
Formally, we justify our marketing activity as being in our legitimate interest. As required by the Privacy and Electronic Communication Regulation 2003, for natural people we will only send marketing communication by email and text where we have explicit consent.
When you visit our venue
Our venue uses CCTV to help assure the security and safety of our visitors and staff. Appropriate notices are prominently displayed in these venues, and we are registered with the Information Commissioner’s Office as an operator of a CCTV scheme. If you are captured on CCTV while in our venues this is part of your personal data and you have the rights over it that are set out later in this Notice.
As the recording system records digital images, any CCTV images that are held on the hard drive of a PC or server are deleted and overwritten on a recycling basis and, in any event, are not held for more than 12 months. Once a hard drive has reached the end of its use, it will be erased prior to disposal.
If you have a special access requirement or an allergy
If you are coming to our venue and have an access requirement – such as a wheelchair user – we will collect the required information from you in order to make sure you have the best possible experience. We will only ask you to tell us what we need to know in order to accommodate you and ensure that this information is shared in identifiable form only with those people internally and at our partners who need to know. We will anonymise your information and process it further in order to improve our access provisions across all of our venues.
Similarly, if you are coming to a catered event we will ask if you have any food allergies. Again, we will collect the required information from you in order to make sure you have the best possible experience. We will only ask you to tell us what we need to know in order to keep you from harm and ensure that this information is shared in identifiable form only with those people internally and at our partners who need to know. We will anonymise your information and process it further to improve our allergy Notice across our venue.
We will not normally retain access or allergy information once the event has taken place. You may ask us to do so if you prefer but it will then be your responsibility to advise us if your needs change.
Formally, we justify this processing on the basis of your consent, for which you will be asked at the time of booking or invitation.
Please note that if you only share access or allergy information with staff at the venue when you attend this will not constitute data processing as we won’t record anything in identifiable form.
Social Media
If we conduct a competition on our social media platforms we may ask for your details to be able to issue the prize to you. Once we have completed this contract we will not keep your data and we will also link to the T&Cs for each competition.
If you get in touch with us on social media regarding some feedback of any nature again we will only take the relevant information from you in order for us to follow up with your enquiry.
Who else gets to see your data
We won’t ever sell your data or provide access to it to any third parties for marketing purposes without your consent.
If legally required
In some circumstances we may be legally required to pass on your data. For example, if there is a health and safety incident in our venue and you are involved, we will pass your data on to the Health and Safety Executive (a government agency) or to the relevant local authority. What they then do with your data is governed by the law. They may also contact you directly. We will always try to make sure that you know when your data is passed on in this way. In this specific circumstance we may collect health information about you where it is strictly relevant, and this may be done without your consent if you are not able to consent at the time. We will only do this in order to comply with the law and to protect your vital interests.
The police and other government agencies may also request your data. We will pass it to them once they show us proof that their request is legal. We may not be able or allowed to tell you if this happens.
If you make a complaint
If you make a complaint or if we think it’s necessary for any other reason, we may depending on the issue pass your data on to our insurers. We will only pass them the data that they need; we have a clear agreement with them that they will only use the data to assess any claim that we may make in connection with the issue.
How we look after your data
We take the security of your data very seriously. We’ve made significant investments in IT systems and training to make sure it stays safe. We have strict contracts with anyone we share it with to ensure that do the same. It will always be stored and processed inside the EEA, where the General Data Protection Regulation gives you strong legal protection for your data privacy rights. We will always obey both the letter and the spirit of the data protection laws that apply to us.
We keep clear records of what data we have and what we do with it, and make sure that we always consider what impact our processing will have on you. We also continually assess the risks to you from possible data breaches, and do everything we can to prevent them.
How long we keep your data
We won’t keep your data for ever. If you haven’t interacted with us for three years – which means buying a ticket, opening an email, contacting us or visiting our website – we’ll anonymise your data so that it’s no longer connected to you in any way. We will keep the anonymised data indefinitely to help us understand our business and our audience.
Your rights
You have the right to see a copy of all the data we hold about you.
You have the right to ask us to delete what we have or stop processing it. However, we may not be able to do so immediately if the data is required for us to fulfil an obligation to you – like letting you in to an event for which you’ve purchased tickets; if we are legally required to keep it; or if we believe we need to keep it for contractual or insurance purposes. We will always tell you what we are doing and why.
You have the right to ask us to correct your data – and if what we hold about you is wrong, we’d really appreciate it if you told us – but we will in some circumstances need to check that what you’re telling us is accurate, and may require proof, in order to protect you – and us – from fraud.
To exercise any of these rights, please contact us using the details at the top of this Notice.
International Transfers
We do not routinely transfer your data outside of the EU. Some of the third parties we use may transfer your data outside of the EU. Where they do we make sure that we have the correct standard contractual clauses (SSCs) in place with them to safeguard these transfers
Automated decision making
We do not undertake any automated decision making
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Cookies and how they benefit you:
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Glo uses cookies for three main purposes:
· To ensure the website works, for online ticket booking
· To monitor website performance and help us make improvements in the future
· To tailor our marketing, and use tools such as Google AdWords to communicate more effectively through web advertising
Our cookies help us:
· Make our website work as you’d expect
· Save you having to login every time you visit the site
· Remember your settings during and between visits
· Improve the speed/security of the site
· Continuously improve our website for you
· Make our marketing more efficient
We do not use cookies to:
· Collect any sensitive information
· Pass personally identifiable data to third parties
· Pay sales commissions
Third party functions
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties.
Anonymous visitor statistics cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.
We use advertising cookies
You can learn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t, as ultimately advertising helps keep much of the internet free.
Managing cookies
You can easily control and disable cookies through your browser settings.
All browsers are different – for more information on cookies in general, visit the following external links:
Depending on the browser you are using, cookies can be managed according to the steps shown in the below table.
Please be aware that by limiting or deleting cookies, your experience of our website might not be the best it could be.
Turning cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
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These terms and conditions of use (Terms) govern your access to and use of this www.lostinlight.uk (the Website, as applicable). By accessing and/or using the Website, you agree to comply with and be bound by these Terms and by our privacy policy. You also confirm that you have read and agreed to our cookies policy. You are also responsible for ensuring that all persons who access the Website site through your internet connection are aware of and comply with these Terms. Please contact us at contact@lightroom.uk if you have any questions.
The Website is directed to people residing in the United Kingdom. We do not represent that content available on or through the Website is appropriate or available in other locations. We may limit the availability of the Website or any service or product described on the Website to any person or geographic area at any time. If you choose to access the Website from outside the United Kingdom, you do so at your own risk.
1. Your use of the Website
1.1 All material and content contained within the Website is made available for your personal non-commercial use only. You may print off one copy, and may download extracts, of any page(s) from the Website for your personal non-commercial use only. You must not modify the paper or digital copies of any materials that you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequence or any graphics separately from any accompanying text. Any other use of the material and content of the Website is strictly prohibited. If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
1.2 All copyright, trademarks and all other intellectual property rights in all material or content contained within the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
1.3 If you create, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential and, in particular, you must not disclose it to any third party. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at contact@lightroom.uk.
1.4 You will use the Website in accordance with all relevant laws.
1.5 You will not:
(a) copy, reproduce, transmit, transfer, publish, display, distribute, perform, sell, commercially exploit, license works from or create derivative works of any material and content contained within the Website (other than temporarily in the course of using our booking service or as permitted by law);
(b) modify or alter any part of the Website in any way;
(c) attempt in any way to gain any unauthorised access to any part of the Website, the server on which the Website is stored or any server, computer or database connected to the Website;
(d) use the Website or any part of it for any purpose which is illegal;
(e) link to or use the Website or any part of it for any purpose or in any way which in our opinion: (I) harms or takes advantage of our business or reputation; (ii) is defamatory, offensive or of an obscene or menacing character or may cause annoyance, inconvenience or needless anxiety; or (iii) suggests any form of association, approval or endorsement on our part where none exists;
(f) upload or transmit through the Website: (i) any material containing computer viruses, macro viruses, trojan horses, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures or good working order of computer or telecommunications equipment; or (ii) any material which, in our opinion, harms our business or is in any way defamatory, offensive or of an obscene or menacing character or may cause annoyance, inconvenience or needless anxiety; or
(g) use the Website in a manner which: (i) may cause the Website to be interrupted, damaged, rendered less efficient or may in any way impair the effectiveness or functionality of the Website; or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
and you will not assist or facilitate any third party to do so.
1.6 In the event that you have any right, claim or action against any end user of the Website arising out of that end user’s use of the Website, you will pursue such right, claim or action independently of and without recourse to us.
2. Website and Terms subject to change
2.1 We reserve the right to modify or withdraw, temporarily or permanently and without notice, the Website, any part of it or any permission(s) relating to it.
2.2 We reserve the right to change these Terms from time to time. Your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether these Terms have been changed. If you do not agree to any change, you must immediately stop using the Website.
2.3 We reserve the right:
(a) to monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms or complaints relating to the Website and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website); and/or
(b) to record, preserve, trace and disclose anything which has been transmitted to, from or via the Website where required by law or where we are acting in good faith.
3. Data protection
4. Third-party links, websites and resources
The Website may contain links to websites or resources operated by parties other than us. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
5. Disclaimers and limitation of liability
5.1 Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy and accept no liability for any loss, damage or inconvenience caused as a result of reliance on such information.
5.2 The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
5.3 Whilst we will use reasonable endeavours to maintain the Website, the Website is subject to change from time to time and we will not be liable to you or any third party if you are unable to use any part of the Website because of a modification, failure, suspension or withdrawal of all or part of the Website for any reason.
5.4 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server which makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
5.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
5.6 We shall not be liable in contract, tort (including, without limitation, negligence) or otherwise for any indirect, special, consequential or unforeseeable losses or for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or any loss of goodwill, reputation or business opportunity.
6. Other
6.1 Waiver
No failure or delay by us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise by us of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
6.2 Severability
Notwithstanding that the whole or any part of any provision of these Terms may prove to be illegal or unenforceable the other provisions of these Terms and the remainder of the provision in question shall remain in full force and effect.
6.3 Entire Agreement
6.4 Governing Law and Jurisdiction
These Terms, their construction and interpretation and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales, provided that we also have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions
Contact Us
General contact@lightroom.uk
Press jmilton@infamouspr.com
Hire
Please fill out our Private Hires form and the team will be in touch.
Address
Curtain Call
118 Curtain Road, Shoreditch, London, EC2A 3PJ
Nearest Tube Station
Shoreditch High St, Old Street